Shipping & Delivery Policy

This policy explains how MedEmp handles order processing, parcel shipping, local delivery, freight delivery, and in-store pickup. The shipping or delivery options shown for your specific product and address at checkout or confirmed by MedEmp control over general estimates on this page.

1. Order Processing

Most orders that do not require additional documentation are processed within approximately 1–2 business days after payment is confirmed. Orders requiring prescriptions, insurance verification, Medicare documentation, prior authorization, special ordering, customization, or other review may require additional processing time. Orders placed on weekends or holidays generally begin processing on the next business day.

2. Shipping Estimates

Where offered, typical shipping options may include:

Standard Shipping: approximately 4–5 business days after shipment.

Expedited Shipping: approximately 2–3 business days after shipment.

These are estimates rather than guarantees unless MedEmp expressly states otherwise. Carrier delays, severe weather, manufacturer delays, inventory issues, remote destinations, oversized freight, holidays, and other events may affect delivery.

If we cannot ship within the timeframe we represented, we will provide any delay notice, cancellation option, consent request, or refund required by applicable law.

3. Shipping Charges and Free-Shipping Offers

Shipping charges are based on the product, dimensions, weight, delivery address, service level, and any special handling requirements. The applicable shipping amount shown during checkout controls.

Free-shipping promotions may apply to selected products, order values, destinations, or promotional periods and are subject to the terms presented with the offer. A promotion shown on an older policy page does not override the amount displayed for the current order at checkout.

4. Oversized and Freight Items

Hospital beds, lift chairs, scooters, power wheelchairs, and other large items may require freight delivery. Depending on the product and destination:

additional freight or handling charges may apply;

a signature or scheduled delivery appointment may be required;

curbside, threshold, inside delivery, assembly, or white-glove service may be available;

installation or setup may involve additional charges; and

someone may need to be present to receive the shipment.

Available service levels and charges should be shown before payment or confirmed with you before fulfillment.

5. Local Hampton Roads Delivery

MedEmp provides local delivery to eligible addresses in the Hampton Roads region. Current general delivery zones are:

$100 zone: eligible Virginia Beach, Chesapeake, and Norfolk addresses.

$200 zone: eligible Newport News, Hampton, Suffolk, and Portsmouth addresses.

$250 zone: eligible Williamsburg-area addresses.

Eligibility can depend on the exact ZIP code, product, delivery requirements, and service level. The delivery fee presented at checkout or confirmed for your specific order before fulfillment controls over general estimates on this page.

Additional charges may apply for assembly, white-glove service, stairs, unusual access conditions, repeated delivery attempts, or other special services when disclosed in advance.

6. In-Store Pickup

Pickup may be available from MedEmp’s Virginia Beach and Chesapeake locations for eligible products. Product availability can differ by store. Please rely on pickup availability shown on the applicable product or checkout page or confirm availability before traveling to a store.

7. Shipping Restrictions

We do not currently offer international shipping through the website. We generally cannot ship website orders to P.O. boxes or APO/FPO addresses when the selected carrier or product does not support those destinations. Some regulated, hazardous, oxygen-related, oversized, prescription, or manufacturer-restricted products may have additional shipping limitations.

8. Insurance Claims and Prescription Products

Orders involving insurance or government healthcare programs may take longer because coverage, authorization, or documentation must be reviewed. Prescription items will not be shipped until any required prescription or order has been received and verified.

9. Split Shipments

An order containing multiple items may be shipped in more than one package or directly from different fulfillment locations. We will not add an undisclosed shipping charge merely because we choose to split a shipment.

10. Tracking

When tracking is available, we will send tracking information using the contact information associated with the order.

11. Lost, Missing, Damaged, or Incorrect Orders

Please inspect your shipment as soon as reasonably possible. If an item is visibly damaged, missing, defective, or incorrect, contact us promptly. For freight damage, photographs of the carton, packaging, shipping label, and item may be required.

Reporting visible shipping damage within 48 hours when reasonably possible helps us work with the carrier, but this requested reporting period does not eliminate rights you may have under applicable law or warranty terms. We will investigate qualifying claims and provide a replacement, repair, refund, carrier-claim assistance, or other appropriate remedy depending on the circumstances.

12. Contact Us

Email: