Privacy Policy

American Drug Center, Inc. t/a Med Emporium ("MedEmp," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use medemp.com, purchase products, communicate with us, visit a MedEmp location, or otherwise interact with our services.

This Privacy Policy applies to general website and consumer information. If information we maintain about you is protected health information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"), our Notice of Privacy Practices also applies. If there is a conflict concerning PHI, the Notice of Privacy Practices and applicable healthcare privacy law control.

1. Personal Information We Collect

Depending on how you interact with MedEmp, we may collect the following categories of personal information:

• Contact information, such as your name, email address, telephone number, billing address, shipping address, and other contact details.
• Order and transaction information, such as products purchased or considered, order history, delivery instructions, returns, refunds, payment status, and transaction identifiers.
• Payment-related information. Payments may be processed by third-party payment providers. MedEmp may receive transaction confirmations, payment method type, billing information, and limited payment-related identifiers. We do not need to store complete payment-card numbers when payment processing is handled by a payment provider.
• Account information, if customer accounts are offered, such as login credentials, saved addresses, preferences, and account activity.
• Customer-service information, including communications with us, support requests, product questions, warranty requests, complaints, reviews, and information submitted through forms.
• Insurance, prescription, beneficiary, or health-related information that you voluntarily provide when requesting Medicare, Medicaid, insurance, prescription, fitting, or other healthcare-related assistance. Certain information in this category may constitute PHI and be subject to our Notice of Privacy Practices.
• Device and usage information, such as IP address, browser type, device type, operating system, referring page, pages viewed, website interactions, approximate location derived from IP address, and similar technical information.
• Marketing information, such as newsletter subscriptions, communication preferences, advertising interactions, and consent records.

2. Sources of Personal Information

We may collect personal information directly from you, automatically from your browser or device, and from parties involved in your transaction or care. Depending on the service, those parties may include caregivers, authorized representatives, prescribing practitioners, insurers, government healthcare programs, payment providers, delivery carriers, manufacturers, service providers, and other parties involved in fulfilling your request.

3. How We Use Personal Information

We may use personal information to:

• process, fulfill, deliver, and support orders;
• provide customer service and respond to inquiries;
• create and maintain customer accounts;
• process payments, returns, refunds, warranties, exchanges, repairs, and service requests;
• verify prescriptions, insurance information, or eligibility when applicable;
• assist with Medicare, Medicaid, or insurance claims when applicable;
• communicate about orders, deliveries, recalls, safety information, service matters, and account matters;
• operate, maintain, secure, troubleshoot, and improve our website and services;
• prevent fraud, misuse, security incidents, and unlawful activity;
• conduct analytics and understand how customers use our services;
• send marketing communications when permitted by law and consistent with your choices;
• personalize website content or advertising where permitted;
• comply with legal, regulatory, healthcare, tax, accounting, and recordkeeping requirements; and
• establish, exercise, or defend legal claims.

4. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to the following categories of recipients:

• Service providers and contractors, including providers of website hosting, cloud infrastructure, payment processing, fraud prevention, order management, customer support, communications, analytics, security, fulfillment, installation, and delivery services.
• Carriers, installers, manufacturers, and fulfillment partners where necessary to complete an order, warranty request, repair, installation, or delivery.
• Healthcare and payment-related parties, including prescribing practitioners, insurers, Medicare, Medicaid, claims processors, healthcare clearinghouses, and other parties involved in a healthcare transaction when permitted or required by law.
• Analytics and advertising providers, subject to applicable privacy choices and legal requirements.
• Professional advisers, such as attorneys, accountants, auditors, insurers, and consultants.
• Government agencies, regulators, courts, or law enforcement when disclosure is required or permitted by law.
• Parties to a business transaction, such as a merger, financing, restructuring, sale, or acquisition, subject to applicable privacy requirements.

We do not sell personal information for monetary consideration. Some state privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than an exchange for money. To the extent our use of advertising, analytics, or similar technologies is treated as a sale, sharing, or targeted advertising under applicable law, eligible consumers may opt out through our Privacy Choices or Cookie Settings.

Protected health information is handled in accordance with our Notice of Privacy Practices and applicable healthcare privacy law.

5. Cookies and Similar Technologies
We use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, protect our services, and, where enabled, support advertising. For more information, see our Cookie Policy. Where required by applicable law, we provide controls for non-essential cookies or targeted-advertising technologies.

6. Marketing Communications
You may unsubscribe from promotional emails using the unsubscribe link included in the message. Even if you opt out of marketing, we may continue sending transactional or service-related communications concerning orders, deliveries, account security, product safety, insurance matters, or other requested services.

If MedEmp offers SMS or text-message marketing, separate disclosures and consent terms should be presented when a telephone number is collected for that purpose.

7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction and healthcare records, complying with legal and tax requirements, resolving disputes, enforcing agreements, preventing fraud, and protecting our rights. Retention periods may differ depending on the type of information and applicable healthcare, insurance, financial, tax, or other legal requirements.

8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending sensitive medical, financial, or identification information through channels that MedEmp has not designated for that purpose.

9. Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights to:

• confirm whether we process your personal information;
• access personal information we maintain about you;
• correct inaccurate personal information;
• request deletion of certain personal information;
• obtain a portable copy of certain information;
• opt out of certain targeted advertising;
• opt out of a sale or sharing of personal information where those concepts apply;
• withdraw consent for certain processing;
• limit certain uses of sensitive information where applicable; and
• appeal a decision concerning a privacy request where applicable.

These rights are subject to exceptions and limitations under applicable law. Healthcare information that constitutes PHI may be subject to separate HIPAA rights described in our Notice of Privacy Practices.

10. Exercising Your Privacy Rights
You may submit a privacy request through our Privacy Choices page or by contacting us at

Where applicable, an authorized agent may submit a request for you. We may require evidence that the agent is authorized to act on your behalf. If we decline a request and applicable law gives you a right to appeal, you may appeal by replying to our decision or contacting us and stating that you are submitting a privacy appeal.

11. Global Privacy Control
Where required by applicable law, MedEmp will treat a recognized browser-based opt-out preference signal, such as Global Privacy Control (GPC), as a request to opt out of applicable sale, sharing, or targeted-advertising activities for that browser or device.

12. Children’s Privacy
Our online store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website without appropriate authorization. Adults, parents, guardians, or caregivers may purchase medical equipment for minors or provide information concerning a minor when necessary for healthcare, insurance, prescription, or order-fulfillment purposes. Such information will be handled in accordance with applicable law.

13. Third-Party Services and Links
Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own notices, not this Privacy Policy. We encourage you to review their privacy practices before providing personal information.

14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal obligations. The revised version will be posted on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.

15. Contact Us
American Drug Center, Inc. t/a Med Emporium
1940 Laskin Road, Suite 306, Virginia Beach, VA 23454
Email: